dgc33 Privacy Policy
— How We Handle Your Data

1 Introduction

dgc33 is an online sports betting and casino platform serving registered players in Bangladesh. We are committed to protecting the privacy and security of all personal information entrusted to us. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and dgc33. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.

We may update this Privacy Policy from time to time. The most current version will always be published at https://dgc33.io/privacy-policy with a revised effective date. Continued use of the dgc33 platform after any update constitutes acceptance of the revised policy.

2 Data We Collect

dgc33 collects personal data from you in the following categories, depending on your interaction with our platform:

We do not collect sensitive personal data such as biometric identifiers, racial or ethnic origin, political opinions, religious beliefs, or health data, except where a Player voluntarily discloses such information during a responsible gaming self-exclusion or harm-minimisation request.

3 How We Use Your Data

dgc33 uses your personal data for the following purposes:

• Account Management: To register your account, verify your identity and age (21+ requirement), maintain account security, and process login authentication.
• Transaction Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and supported banks, and to process withdrawal requests back to your verified payment method.
• KYC & Fraud Prevention: To verify that you meet dgc33's eligibility requirements, prevent duplicate accounts, detect fraudulent activity, and comply with anti-money laundering (AML) obligations.
• Service Delivery: To provide access to cricket betting, live casino, slots, and all other dgc33 platform features, and to deliver real-time odds, game results, and account balance updates.
• Customer Support: To respond to your support queries, investigate complaints, and communicate account-related notices (including security alerts and policy updates).
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to facilitate the application of self-exclusion, deposit limits, or cooling-off requests.
• Platform Improvement: To analyse aggregated usage data in order to improve the dgc33 platform's performance, features, and user experience for all Bangladesh players.
• Marketing (with consent): To send promotional communications about dgc33 bonuses, BPL season offers, Eid promotions, and other seasonal campaigns — only where you have opted in to receive such communications.

4 Legal Basis for Processing

dgc33 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to open your account, verify your identity, process deposits and withdrawals, and deliver the betting and gaming services you have requested.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, anti-money laundering checks, and fraud prevention obligations.
• Legitimate Interests: Processing carried out for dgc33's legitimate business interests, including platform security monitoring, fraud detection, analytics, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes — such as marketing communications and non-essential cookies — where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

dgc33 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Bangladeshi financial regulations.
• KYC Verification Partners: Third-party identity verification services may receive your identity documents and personal details for the sole purpose of completing age and identity checks as required under our KYC process.
• Game Technology Providers: Studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive a pseudonymous player identifier to facilitate game session management. They do not receive your full name, NID, or financial data.
• IT & Infrastructure Providers: Hosting, cloud storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements that prohibit any independent use of your data.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or lawful request from a competent authority, dgc33 may disclose personal data to law enforcement or regulatory bodies in Bangladesh or other relevant jurisdictions.

6 Cookies & Tracking Technologies

dgc33 uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us deliver a functional, consistent, and personalised experience. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your visit and security cookies that help protect your account. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language, currency display (BDT / ৳), and last-visited game section, so you do not have to re-configure these settings on every visit.
• Analytics Cookies: Used to collect anonymised, aggregated data about how players navigate the dgc33 platform — which pages are most visited, where sessions drop off, and how features are used. This data helps us improve the platform without identifying you individually.
• Marketing Cookies (with consent only): Used to track whether you clicked on a dgc33 promotional communication, so we can measure the effectiveness of our campaigns and avoid showing you irrelevant promotions. These are only active if you have opted in to marketing communications.

You can manage or delete cookies via your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use the dgc33 platform. Disabling analytics or marketing cookies will not affect your ability to access games or process transactions.

7 Data Retention

dgc33 retains personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following retention schedule:

• Active Account Data: Retained for the full duration your dgc33 account is open, plus 5 years after account closure, to satisfy legal, audit, and fraud-prevention obligations.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of submission or from account closure, whichever is later, in accordance with applicable anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for 7 years from the date of the transaction.
• Support Communications: Customer support tickets, chat transcripts, and complaint records are retained for 3 years from the date of the last interaction.
• Marketing Data: Contact preferences and marketing consent records are retained until you withdraw consent or for 2 years from the last interaction with a marketing communication, whichever occurs first.
• Technical & Usage Logs: Server logs, IP address records, and session data are retained for 12 months and then securely deleted or anonymised.

When the applicable retention period expires, personal data is permanently deleted or irreversibly anonymised using secure deletion procedures. Anonymised, aggregated data may be retained indefinitely as it no longer constitutes personal data.

8 Data Security

dgc33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All communications between your browser or app and our servers are encrypted using 256-bit TLS/SSL protocols.
• Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest on our storage systems using AES-256 encryption.
• Access Controls: Access to personal data is restricted to dgc33 staff and contractors who have a legitimate operational need. Role-based access controls and audit logging are in place to track all data access events.
• Infrastructure Security: dgc33's servers are hosted in secure data centres with physical access restrictions, fire suppression, redundant power, and 24/7 monitoring. Regular penetration testing and vulnerability assessments are conducted.
• Staff Training: All dgc33 employees who handle personal data receive mandatory data protection and security awareness training as part of their onboarding and annual refresher programmes.

9 Your Privacy Rights

As a dgc33 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data dgc33 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold. Some corrections may require re-submission of KYC documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations — we may be required to retain certain data even after a deletion request.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while the accuracy of the data is being contested or while a complaint is being investigated.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support or using the opt-out link in any dgc33 marketing email. Withdrawal does not affect the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data where dgc33 is relying on legitimate interests as the legal basis, and you believe your fundamental rights override those interests in your specific situation.

10 Children's Privacy

dgc33 is strictly an adult platform. We do not permit persons under the age of 21 to register an account, and we do not knowingly collect personal data from anyone under the age of 21. The minimum age requirement is enforced through our KYC verification process, which requires submission of a valid Bangladesh National ID Card (NID) or passport confirming the account holder's date of birth.

If dgc33 discovers that personal data has been collected from a person under the age of 21 — whether as a result of the provision of false information during registration or any other circumstance — we will immediately suspend the account, delete all associated personal data, and return any deposit balance via the original payment method.

11 Third-Party Services

The dgc33 platform integrates third-party services to deliver certain functionality, including game content, payment processing, and analytics. These third parties operate their own privacy policies and data processing frameworks. dgc33 is not responsible for the privacy practices of third-party services beyond the contractual obligations we impose on them as data processors.

Third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may set functional cookies within their game iframes for the purpose of managing game sessions. These cookies are scoped to the game provider's domain and are subject to that provider's own privacy policy. dgc33 recommends reviewing those policies if you have concerns about in-game data handling.

The dgc33 platform does not embed social media plugins, third-party advertising networks, or cross-site tracking pixels. All analytics we perform are conducted using first-party tools on dgc33's own infrastructure.

12 International Data Transfers

dgc33's primary servers are operated to serve the Bangladesh market. Some of our third-party service providers — particularly game technology studios and cloud infrastructure partners — may process data in jurisdictions outside Bangladesh. Where such international transfers occur, dgc33 ensures appropriate safeguards are in place, including contractual data processing agreements that impose security and privacy obligations equivalent to those described in this policy.

By registering a dgc33 account, you acknowledge and consent to the transfer of your personal data to servers and processors that may be located outside Bangladesh, subject to the safeguards described above. If you have concerns about a specific cross-border transfer, please contact us at [email protected].

13 Marketing Communications

dgc33 may wish to send you promotional communications about available bonuses, cricket betting offers during BPL and IPL seasons, Eid and Pohela Boishakh special promotions, and other platform news. We will only send marketing communications where you have explicitly opted in to receive them.

• You may opt in to marketing communications during registration or at any point from within your dgc33 account settings.
• You may opt out of marketing communications at any time by using the unsubscribe link included in every marketing message or by contacting [email protected] with the subject line "Unsubscribe".
• Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of the service regardless of marketing preferences.
• dgc33 will never share your contact details with third-party marketers. All promotional messages originate from dgc33 directly.

14 Changes to This Privacy Policy

dgc33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via the email address on file at least 7 days before the changes take effect, where practicable.

The revised Privacy Policy will always be published at https://dgc33.io/privacy-policy with the updated effective date prominently displayed at the top. We encourage all players to review this page periodically. Your continued use of the dgc33 platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.

If you do not agree to the revised Privacy Policy, you should cease using the platform and may request account closure and withdrawal of your remaining balance by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dgc33 handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected] — use subject line "Privacy Enquiry" for fastest routing.
• Website: https://dgc33.io
• Operating Hours: Our support team is available 7 days a week, 09:00–23:00 Bangladesh Standard Time (BST, UTC+6).

For requests to exercise your data rights (access, rectification, erasure, portability, objection), please use the subject line "Privacy Rights Request" and include your registered account username and mobile number so we can verify your identity before processing the request.